At Bathroom Supplies Store, we are committed to providing you with a seamless shopping experience. Below, you will find detailed information about our shipping and returns policies to ensure you are fully informed.

Shipping Information

We offer two shipping options to cater to your needs:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Shower heads
  • Shower hoses
  • Shower panels

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Instructions: We will provide you with the return address and any additional instructions.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Please include a copy of your order confirmation or receipt.
  4. Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item to you once we receive and process the returned item. Shipping costs for exchanges will be covered by the customer unless the exchange is due to a defect or error on our part.

Return & Exchange Request Template

To make the process easier, you can use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Order Number]

Body:
Dear Bathroom Supplies Store Team,

I would like to request a return/exchange for the following item(s) from my order #[Order Number]:

Item Name: [Product Name]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions about our Shipping & Returns Policy, please contact us at:

Thank you for shopping with Bathroom Supplies Store. We appreciate your business and are here to ensure you have a positive shopping experience.