Product Questions
Q: What types of shower products do you offer?
A: We offer a wide range of shower products including Body jets, Concealed showers, Electric showers, Low profile shower trays, Manual mixer shower kits, Manual mixer showers, Rain shower heads, Shower accessories, Shower arms, Shower cabins, Shower caddies, Shower doors, Shower doors and screens, Shower enclosure kits, Shower Enclosures, Shower heads, Shower hoses, Shower kits, Shower panels, Shower radios and speakers.
Q: Are your products suitable for all bathroom sizes?
A: Yes, our products are designed to fit a variety of bathroom sizes. We offer different sizes and styles to accommodate your specific needs.
Q: Do you offer installation services?
A: Currently, we do not offer installation services. However, our products come with detailed installation instructions to help you set them up easily.
Shipping and Delivery
Q: What are your shipping options?
A: We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which typically takes 15-25 business days.
Q: Do you ship internationally?
A: Yes, we offer global shipping except to Asia and some remote areas. If you’re unsure about your location, please contact us at [email protected].
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 15 days of receiving the product. The item must be in its original condition and packaging. For more details, please visit our Returns Policy page.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Payment and Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal.
Q: Can I create an account on your website?
A: Yes, you can create an account to track your orders, save your preferences, and enjoy a faster checkout process.
Q: What should I do if I have issues with my payment?
A: If you encounter any payment issues, please contact our customer service team at [email protected] for assistance.
Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via email at [email protected]. We are here to assist you with any questions or concerns.
Q: What are your customer support hours?
A: Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Bathroom Supplies Store. We are committed to providing you with the best products and service. If you have any further questions, please don’t hesitate to contact us.